Refund & Cancellation Policy

2.1 Scope

This Policy applies to Govexa subscriptions and eligible purchases. Mandatory statutory rights always prevail.

2.2 Paddle transactions

Where Paddle processes the purchase, Paddle is Merchant of Record and payment-related refunds are processed by Paddle. Requests may be initiated through the transaction receipt, Paddle Customer Portal or Paddle buyer-support channels made available for the transaction.

2.3 General rule

Unless required by law, agreed in an Order Form, or approved under the applicable Paddle/Govexa policy, completed transactions and commenced subscription periods are generally non-refundable. Cancellation prevents future renewal but does not itself create a refund for the current period.

2.4 EU/EEA consumers

Eligible consumers may have a 14-day statutory withdrawal right for certain distance contracts involving digital services or content. The exact start date, exceptions, loss of withdrawal rights for digital content and consequences of requesting early performance are governed by applicable national law implementing EU consumer rules.

Nothing limits remedies for defective, non-conforming or undelivered digital services.

2.5 Türkiye consumers

Consumers may generally withdraw from an eligible distance service contract within 14 days from conclusion without giving a reason or paying a penalty, subject to statutory exceptions under Turkish consumer law.

Where an exception legally applies, including certain instantly performed electronic services, instantly delivered intangible goods or services begun with the consumer's approval before the withdrawal period expires, withdrawal may not be available.

2.6 B2B purchases

B2B subscription fees are non-refundable after the applicable subscription period begins unless an Order Form states otherwise, Govexa/Paddle approves a refund, or mandatory law requires one.

2.7 Billing errors

Duplicate charges, charges after valid cancellation, incorrect amounts and suspected unauthorised transactions should be reported promptly. Verified errors will be handled through Paddle where Paddle is Merchant of Record.

2.8 Effect and timing of refund

A full refund may terminate access to the refunded subscription or module. Approved Paddle refunds are returned through Paddle, normally to the original payment method where possible. Statutory deadlines remain unaffected.

2.9 Contact

Billing: use the Paddle buyer-support or subscription-management channel shown in your transaction.
Product support: hello@govexa.io

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